Aspen Academy

Well-trained associates are the key to a service organization. There are studies that have shown that the most successful, productive associates are those who have received on-going training. In today’s competitive labor market, demand for skilled workers far exceeds supply and at Aspen we want to invest in our associates.

That’s where ongoing development becomes critical. Not only does our ASPEN ACADEMY instruct our associates with the needed skillset, but it allows Aspen to invest and prepare them for the company’s future. Our lifestyle of continuous improvement is the backbone to a learning and improvement culture.

At Aspen we feel that creating a dynamic work environment for our associates will have benefits in our associate turnover, motivation, productivity and will result in best in class service for our customers. So, ongoing development is a necessary investment in our associates, in our business and in our future.

Our ASPEN ACADEMY outlines specific areas of development based on job position. We create a career path that encourages our associates to work hard and request other internal opportunities. Our training focuses on not only technical skills that are required for their jobs, but also leadership, systems, dignity and other key skillsets that will help them during their tenure at Aspen. Some of these opportunities are mandatory, some are elective.

All technical training is supported with documented Work Flow Processes and Procedures. Weekly Seminars and Retreats are provided annually to groups for specialized training that improves our knowledge depth within each department and facility. Comprehensive testing ensures that our associates are embracing the updated concepts and basic principles of the training module. As an associate successfully completes one area, other development opportunities will open up for internal growth.

We support the training outline with internal session and training sessions outside to the organization. Our internal training allows us to not only develop the associate but again integrate out service culture in our approach. However, just like any other process, we measure the training results. How is it affecting our operation? Is our investment in our associates resulting in low turnover? Are our Associate Surveys resulting in job contentment? Is productivity high? Are customers happy with our service? These are all indicators if our development process is successful.